Локация

Support Analytics Team Lead

JEDai
Москва Опыт работы от 3 лет Постоянная занятость Удаленная работа
Поделиться

Описание

We re JEDai , a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what s happening in-store and how to improve sales performances.

JEDai is collaborating with the strongest brands in the FMCG community. We already worked with Danone, Mars, Kraft Heinz, and P&G. We have more than 30 clients Worldwide.

We re seeking a skilled and experienced Team Lead Data Analytics who will be responsible for providing high-quality and fast analytical support to our customers.

If you are a technically proficient and customer-focused leader looking for an exciting opportunity to contribute to a dynamic team and product, we invite you to become a part of our team!

Responsibilities:

Operational management of the analytical support area:

  • Together with the department head, decomposition of the direction's strategy/development plan to the level of projects/tasks;

  • Application of tactical management methods (tools, methods, approaches to achieve the strategic goals of the department/direction);

  • Implementation of projects/tasks from the strategy/development plan of the direction;

  • Regular communication and discussion of the strategy/development plan with the direction team;

  • Supporting and ensuring the team's operational activities (resolving emerging issues, working through the team's processes);

  • Improving the efficiency of the operational work processes of the referral team and interaction with related teams;

  • Ensuring the department's knowledge base is updated and replenished;

  • Completion of monthly customer analytical metrics;

  • Organizing and controlling the work of Contractors (Junior Support Analysts, Operators).

Ensuring client success in using the company's products and services by providing quality end to end analytics:

  • Monitoring the performance of targeted analytics metrics across customers;

  • Participate in solving complex cases and accuracy escalations using existing tools and methods or implementing new ones with L3 Analyst involvement.

  • Participate in escalation meetings with customers to resolve issues impeding customer success. Initiate such meetings independently when required, synchronizing with CSM and project analyst;

  • Communication with related departments as required to resolve cross functional issues in their area of responsibility;

  • Prepare and communicate to the CSM a set of questions to assess client satisfaction with the data quality from the Ailet solution.

Personnel Management:

  • Resource planning and directional hiring;

  • Ongoing work with the team: regular performance reviews and formation of individual team development plans taking into account the strategic plans of the direction;

  • Ensuring that the required competences are in place to implement projects/tasks from the strategy/development plan;

  • Applying HR management practices at the required level to achieve departmental and line of business goals;

  • Engaging the team in the process and delegating effectively;

  • Dealing with and resolving complex conflict situations in the department;

  • Developing mentoring and coaching to transfer and reinforce core competencies;

  • Hiring professionals in a manner that is tailored to the company's culture and needs.

Requirements:

Essential:

  • Experience in managing a team of 5+ people for 2+ years;

  • Experience in building internal and cross functional processes;

  • Experience with B2B SaaS products and/or FMCG, Retail companies (ideally if B2B SaaS for FMCG, Retail);

  • English B2;

  • Excellent knowledge of Excel (advanced user), ability to write macros.

Nice to have:

  • Experience with data visualization tools (BI);

  • Experience with SQL;

  • Knowledge of data analysis tools using Python (NumPy, Pandas, Matplotlib);

  • Knowledge of FMCG and Retail specifics;

  • Experience of working in an international team.

We offer:

  • Competitive payment (Fixed salary and bonus based on KPI);

  • Work with multicultural teams using the most modern technologies;

  • You ll grow professionally - inside company Educational Center and Development Plans;

  • You ll study English - we cover 50%;

  • You ll choose - remote or hybrid (office is located in Moscow by the Kurskaya metro station).

We are considering candidates from Russia, CIS & EMEA. We ll be glad to meet you!

13 дней назад Источник: zarplata.ru
Рекомендуемые вакансии
  • JEDai
  • Москва
... skilled and experienced Technical Support Team Lead (Tier 2 Technical Support Team) who will be ... strategy development plan with the team. Support the team's operational activities by ... Tech Support; Ensure L2 Tech Support team meets the SLA's. 3. Team ...
10.04.2024
  • СберЗдоровье
  • Москва
... на вакансию Руководитель команды разработки / Team Lead / Tech Lead (Symfony) . Москва (Россия). Полный ... день. Можно удалённо. Требуемые навыки: #lead, #PHP, #Symfony, #CI/CD, #Agile ...
01.05.2024
  • ГНИВЦ
  • Москва
... исполнительной власти приглашает в команду Team Lead IT-подбора. функционал и задачи ... вас? опыт работы в роли Team lead IT recruiter не менее 3 ...
12.04.2024